Returns & Refund Policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@vickysnaturalskincare.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return question at info@vickysnaturalskincare.com.

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.