Lip Balm

What are your shipping and processing times?

Standard Shipping Times

Domestic:

United States: 5-7 days

International:

United Kingdom: 7 - 15 days

Canada: 7 - 15 days

Australia: 7 - 15 days

Europe: 9 - 15 days

Latin America: 10 - 15 days

Other countries: 14 - 20 days

Processing Times

Orders take 3-5 business days to process after placing the order, before shipping out. We do not ship out on weekends.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us via form or through live chat box and we'll solve it!

If you need more detailed information, please shoot us an email at info@vickysnaturalskincare.com and we'll help you out.

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

Contact

If you are facing any problems during the process of the order or understanding about anything related to the store or products, privacy policy and refund policy, please feel free to join Us through contact form or via live chat box. Our support team is ready to reply for your inquiries. 

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@vickysnaturalskincare.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return question at info@vickysnaturalskincare.com.

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.